FAQs

What size should I get?

Place baby’s bare foot on a piece of paper. Measure from the heel and the tip of the longest toe. Add around 0.25–0.5 inches for socks and growth. If between sizes, we recommend you size up. Soft soles are very forgiving, but too small can cramp toes. 

What if my shoes get wet?

If your shoes get wet, air dry them away from too much heat or direct sunlight. If the moisture dried them out a bit, apply a small amount of non-toxic leather salve to keep them soft. 

Should I wear socks with my shoes?

It’s up to you! Our footwear is made of 100% leather, which is a naturally breathable material that works great with or without socks!

Where do you source your leather?

We source our leather from one of the leading tanneries in Bursa, Turkey. We chose this source for both their quality materials and ecological practices. Their environmentally friendly practices minimizes the use of natural resources without compromising people's safety and well-being. 

Refund Policy

To submit a return or exchange request, please email us at sofia@shopolivebranchco.com.

We stand by the quality of our shoes and all of our products. However, if you would like to request a refund, we are happy to refund unworn returns with their original packaging within 14 days of the delivery date. We provide free return labels within 7 days of delivery.

Customers are responsible for return shipping charges after 7 days of the delivery date, except in the case of a manufacturing defect or a shipment order mistake.